At Elite Gadget Pro, we value our customers and aim to provide a smooth shopping experience. This Refund & Cancellation Policy explains the conditions under which you may cancel an order or request a refund.
1. Order Cancellation
- Orders can be cancelled within [12 or 24 hours] of placing them, provided they have not yet been shipped.
- To cancel your order, please contact us immediately at [elitegadgetspro@gmail.com] with your order number.
- Once an order has been shipped, it cannot be cancelled.
2. Refund Eligibility
Refunds are available in the following cases:
- You received a defective, damaged, or incorrect product.
- Your order was cancelled within the allowed cancellation period.
- Your return was approved under our Returns & Exchange Policy.
Refunds will not be issued if:
- The item is not returned in its original condition or packaging.
- The return request was made outside the allowed period.
- The product is listed as non-refundable (e.g., clearance, hygiene-related, or digital goods).
3. Refund Process
- Contact our support team at [insert support email] with your order details.
- Once your request is reviewed and approved, you will receive return instructions (if applicable).
- After we receive and inspect the returned product, your refund will be processed.
- Refunds will be credited to your original payment method within [e.g., 5–7 business days].
4. Non-Refundable Charges
- Shipping fees are non-refundable, except in cases of defective, damaged, or incorrect items.
- Any customs duties, taxes, or handling charges are non-refundable.
5. Contact Us
For questions or assistance regarding refunds and cancellations, please reach out to:
Elite Gadget Pro
Email: [elitegadgetspro@gmail.com]
Phone: [+92 329-7294364]